Program Manager; Organizational Effectiveness

Program Manager (Organizational Effectiveness)

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organizational effectiveness, improve business performance, and strengthen cross-functional collaboration. This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organization.

The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

• Lead and execute initiatives that improve organizational effectiveness, operational efficiency, and overall business performance.

• Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.

• Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.

• Design, develop, and maintain organizational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.

• Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.

• Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.

• Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organizational changes.

• Monitor workforce trends, attrition metrics, and organizational movement, providing insights and recommendations to support retention and workforce strategies.

• Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.

• Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.

• Plays a critical role in advancing organizational performance by driving operational excellence, strengthening cross-functional alignment, improving communication, and supporting long-term workforce sustainability

• Ensures the organization remains agile, efficient, and well-positioned for future success.

• Offers the opportunity to influence organizational strategy, streamline business operations, champion innovation and make a lasting impact on how teams collaborate, grow, and deliver results across the business.

• Bachelor's degree in Business Administration, Organizational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.

• Master's degree in Business Administration (MBA), Organizational Development, Project Management, or a related discipline preferred.

• Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.

• Minimum of 5-8 years of experience in program management, business operations, organizational effectiveness, workforce planning, process improvement, or a related field.

• Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.

• Demonstrated experience developing and implementing operational processes, workflows, and governance models.

• Experience creating executive-level reports, dashboards, business insights, and performance metrics.

• Experience supporting organizational change, knowledge management, succession planning, or workforce continuity initiatives preferred.

• Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.

• Strong background in project management, process improvement, and organizational transformation initiatives.

• Utility, Natural Gas, or other energy industry experience.

• Proven ability to influence and collaborate with leaders at all levels of the organization.

• Experience with workforce analytics, attrition reporting, or organizational effectiveness programs.

• Intermediate to Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint & SharePoint)

• Intermediate to Advanced proficiency…