Concierge

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions.

Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

• Reports to and collaborates with management of the facility related issues
• Fulfill customer/resident requests
• Resolve resident concerns
• Manage solicitors that may enter the community
• Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
• Monitor cameras
• Ensure all visitors have been properly greeted and registered
• Manage key issuance policy, and control keyboard
• Answer phones using site specific telephone greeting standards
• Administer packages and distributes mail to resident's boxes
• Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
• Assists residents with move-in and move-out procedures
• Assemble collateral packages for prospective residents
• Offer prospective residents information regarding the community
• Write work orders and ensure they are given to the appropriate staff member
• Follow up on resident service requests
• Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
• Adhere to all Able safety procedures regarding the proper use of personal protective equipment (PPE) as tasks dictate
• Supports and follows Able Engineering Services' operational policies and standards
• Supports and follows Able Engineering Services' safety program
• Perform related duties as required with a "can do, will do" attitude

• Exceptional customer service, organizational, and follow-through skills
• Outgoing personality-enjoys face to face interaction with customers
• Self-motivated and able to work with limited supervision
• Ability to set priorities, handles multiple tasks, and meets deadlines
• Strong communication skills, both oral and written skills
• Basic computer experience on Microsoft Office Products and Internet Navigation
• Demonstrates commitment to deliver outstanding customer service
• Takes ownership to personally resolve customer problems (or find someone who can)
• Listens well, asks clarifying questions, and checks for agreement with customers
• Committed to following-up with customers in all instances in a timely manner
• Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens
• College education preferred

$17 - $20.70 an hour

Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more.

ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce’s diversity to our common goal of providing prompt and superior client service.

ABM participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.