Planning Aide I​/II

The City of Virginia Beach is recruiting for a Planning Aide I/II to join the Director’s Office Customer Service Division for the Department of Planning & Community Development. This position will join a team of frontline customer service experts managing the front counter and initial interaction with our external stakeholders, queueing the permitting process for various needs, directing land-use inquiries regarding discretionary application inquiries (Board of Zoning Appeals, Planning Commission, Environmental Boards, etc.)

to appropriate Divisions and personnel.

• Planning Aide I: G14 $ 33,342.40 - $51,667.20
• Planning Aide II: G16 $ 36,753.60 - $56,971.20

Duties of this position include, but are not limited to:

• Meet and greet homeowners, contractors, consultants, and staff in-person at the Department front counter.
• Interpret customer needs and enter customers into the queuing system.
• Answer multiple phone lines having the ability to provide and interpret information regarding planning, zoning, permitting, and inspection processes and procedures along with development-related issues associated with the Development Services Center(DSC).
• Assist customers visiting the Department researching properties using GIS city mapping and other city program applications.
• Receive and organize packages and mail for staff, ensuring the mailing system remains efficient.
• Communicate with internal stakeholders through various channels (Teams, in-person, phone) to provide timely notifications when assistance is needed at the counter.
• Assist with processing payments at the counter when needed.
• Serve as a customer service liaison between staff and customers to ensure timely, accurate, and exceptional customer service.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less.
• Individual assignments will be determined by the supervisor based on the current workloads and department needs.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave.