Customer Service Representative

Employer Industry: Healthcare Services

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision plans
• Tuition assistance of $5,250/year and reimbursement for certifications
• Annual discretionary bonus potential based on eligibility criteria
• Work remotely with the flexibility to manage your schedule
• Supportive and inclusive work environment committed to diversity

• Handle incoming calls to address issues related to member eligibility, prescription benefits, and claim payment
• Assist with patient service needs such as updating billing information and scheduling appointments
• Research and resolve customer inquiries effectively and efficiently
• Maintain accurate records and data entry for customer interactions
• Collaborate with team members to improve service processes and customer satisfaction

• High school diploma or equivalent
• Minimum of two years of customer service experience
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred

• Experience in a healthcare-related customer service role
• Familiarity with insurance claims processing
• Strong problem-solving skills and ability to handle challenging situations
• Proficiency in using customer relationship management (CRM) software
• Bilingual skills in English and another language

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.