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HelpDesk/Support

Customer Support Analytics & Ops Lead

Job in Virginia Beach, Virginia, 23450, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
  • Business
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global education technology company is looking for a Call Center Operations Analyst in Virginia Beach. You will analyze customer support data to enhance service performance and develop processes for operational excellence. The ideal candidate has a Bachelor's degree and 2–4 years of experience in customer support analytics. Strong analytical skills and proficiency in tools like Salesforce and Power

BI are essential. Join us in creating impactful customer experiences and driving continuous improvement.
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