Customer Service Representative

Description

Do you have a talent for making people feel heard and supported, especially over the phone? We’re looking for dedicated full‑time skilled Customer Service Representatives who thrive on solving problems, building genuine connections, and delivering exceptional service with every conversation.

• Promptly answer incoming calls to provide a responsive and personalized customer experience
• Accurately verify, update, and maintain customer information and service details within our CRM system
• Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
• Collaborate with field technicians to ensure service records are completed and checked out correctly
• Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail

• Minimum of 2 years of direct experience providing excellent
  customer service over the phone
• Ability to multitask, update notes in CRM, and keep up with phone conversations within a fast‑paced environment
• Previous dispatch experience is strongly preferred, including scheduling and coordinating field technicians based on availability, priority, service capacity, and daily technician KPIs.
• Direct, hands‑on experience with CRM software, specifically Service Titan (required)
• Positive, customer service‑driven attitude
• Strong communication skills
  
  Ability and desire to work independently, come up with solutions, and know how to use your resources
• Must be eligible to work evenings, weekends, and holidays as scheduled

• Affordable benefits for full‑time employees:
  Up to 90% Employer‑Paid Medical, Dental, Vision coverage for employees, Short‑Term/Long‑Term Disability Insurance
• 401(k) plan with company match
• Paid Time Off accrued quarterly, paid holidays, and birthdays off
• Teammate & Family Discount
• Paid training and opportunities for advancement