Resident Services & Leasing Specialist

Overview

Liberty Military Housing provides comfortable, well‑maintained homes to military families across the United States.

A Day in the Life of a Customer Service Representative:
You will be responsible for providing customer service to all prospective and current residents within a multi‑family residential community. Your role includes answering phones, taking and following up on service requests, and assisting with the move‑in process, such as showing new homes, completing new leases, and ensuring residents’ needs are met.

• Assists prospective residents with information regarding their lease, the community, and the move‑in process.
• Prepares lease documents for residents as part of the move‑in process (pets, allotments, etc.).
• Ensures all lease paperwork is completed and entered into the system.
• Responds to and manages resident complaints and/or service issues and coordinates with appropriate staff to address and resolve resident concerns.
• Supports residents during the move‑out process, which may include notice to vacate and resident transfers.
• Manages resident lease process including finalizing leases and providing information regarding the community and resident services.
• May perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
• Follow‑up with residents who have requested work‑orders/services or expressed issues/concerns with the community.
• Responsible for lease renewal notification and timely resident notice to renew or vacate.
• Works in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Ensures services rendered are completed according to LMH standards and meet resident satisfaction.
• Promotes positive resident relations by responding to concerns and requests promptly to ensure resident satisfaction.
• Participates in outreach marketing activities (market surveys, shop competitors, etc.) to obtain prospective residents.
• Performs other general office duties (phones, filing, special projects and assignments as needed).
• Performs various administrative and computer tasks, email communications, and data entry into software systems (Payscan, Yardi, and others).
• Composes and distributes correspondence/notices (3‑day move‑out charges, renewals, and other important resident notices).
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control) to ensure community is maintained per LMH’s quality standards.
• Participates in and attends various department or regional meetings, resident or community events, seminars, and other work‑related events.
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

• Position requires 6 months+ of residential property management or customer service experience.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office (Word, Excel, etc.) and other software applications (Yardi, Payscan) preferred.
• Effective communication and interaction with customers, vendors, management, co‑workers; sufficient to exchange information and give and receive work direction.
• Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties to meet operational objectives.
• Positive and professional demeanor in all interactions, under all circumstances.
• Valid driver’s license; ability to operate a motor vehicle.
• Availability to work a flexible schedule, including weekends, off‑hours and emergencies as required.

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Employee Stock Ownership Plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**
• Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
• Vacation and sick time are based on the employee’s hire date.

Pay Range $18.00 - $21.00 hourly