Quality Assurance Associate
Job in
Virginia Beach, Virginia, 23453, USA
Listed on 2026-06-27
Listing for:
Conduent Business Services, LLC
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Seeking a full-time Quality Assurance Associate, the candidate will implement and oversee quality assurance programs, drive efficiency in call center operations, and provide coaching to team members while working remotely.
Key responsibilities:- Lead and motivate a team of customer service representatives to achieve performance targets
- Implement process improvements and ensure adherence to service level agreements
- Utilize call center metrics to monitor performance and provide feedback
- Minimum of 3 years in a supervisory or QA role within a call center environment
- Demonstrated commitment to delivering exceptional customer service
- Proven ability to lead and motivate a team
- Comfortable working in a fast-paced environment with adaptability to change
- Basic understanding of telecommunications products and services is a plus
Position Requirements
10+ Years
work experience
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