Service Agent Job Virginia Beach area,Virginia USA,Customer Service/HelpDesk

Position: At Your Service Agent

At Your Service Agent

Job Category:
Ops
- Hourly Non Mgmt

Requisition Number: ATYOU
041956

Full-Time

Delta Hotel by Marriott
- Virginia Beach 2800 Shore Dr Virginia Beach, VA 23451, USA

Description

Objective:
Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.

Job Duties:

Answer incoming calls from guests, both external and in-house.

Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled.

Take room service orders.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Desired

Qualifications:

Previous guest service experience required. Hotel experience preferred.
A friendly and professional demeanor
The ability to multitask
Strong computer skills
High School Diploma required

Behaviors Preferred Loyal

Shows firm and constant support to a cause

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred Peer Recognition

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Security

Inspired to perform well by the knowledge that your job is safe

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.