Claims Service Specialist

Role Summary

Claims Service Specialist at GEICO’s Virginia Beach, VA office.

Hourly rate: $22.34 - $26.46 (annualized $45,000 - $53,000).

Hybrid role: 100% in‑office training for 6‑9 months; thereafter 4 days a week in‑office and 1 day telework.

• Collect facts about the accident.
• Investigate claim details.
• Collect statements from involved parties.
• Assist policyholders during a claim to expedite return to road.

• Experience providing outstanding customer service, building trust, and increasing client satisfaction.
• Effective verbal and written communication skills.
• Ability to work calmly and efficiently in a fast‑paced, high‑volume call center environment.
• Minimum of a high school diploma or equivalent.
• Eagerness to learn new skills and pursue various career paths.

GEICO will not sponsor employment authorization for this position.

• Base salary growth: 10% increase in first year; optional up to 15% for top performers.
• Comprehensive Total Rewards program, including personalized coverage.
• 401(k) plan with 6% match.
• Performance and recognition incentives.
• Tuition assistance.
• Mental health benefits and fertility/adoption assistance.
• Geico Flex program: 1 telework day a week, up to 4 weeks per year from any U.S. location.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.