Central Communications Operator

Sentara Independence in Viriginia Beach is looking for a Central Communication Operator Overview

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and after hours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.

Position requires 24/7/365 operation and holiday rotation.

4 days shift must be able to work weekends.

Hours:

9:00am- 7:30pm

• High School Diploma or equivalent (Required)

• No specific certification or licensure required at time of hire

• 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)

• Demonstrated ability to handle confidential and sensitive information appropriately

• Knowledge of emergency codes and hospital incident command systems

• Proficiency with multi-line phone systems, paging systems and emergency notification platforms

• Experience with electronic health record systems and call management software

• Ability to troubleshoot communication equipment under pressure.

• High attention to detail and accuracy in documentation