Customer Service Representative

Top Skills

+ Customer service superstar

+ Call center experience

+ Policy and procedure knowledge

+ Comfortable handling high-volume calls

+ Thrives in a structured, fast-paced environment

Nice-to-Have Skills

+ Administrative or receptionist experience

+ Banking, mortgage, or financial services background

+ Retail experience in a busy customer-focused setting

+ Experience working in a professional office environment

About the Role

Love helping people and solving problems? In this role, you'll be the friendly voice customers count on when they need support. You'll answer questions, provide account assistance, process transactions, and help customers find products and services that best fit their needs.

Success in this role comes from strong communication skills, active listening, adaptability, and the ability to navigate multiple systems while delivering an exceptional customer experience. If you enjoy a fast-paced environment where no two conversations are exactly alike, this could be a great fit!

What Makes Someone Successful?

We're looking for candidates who:

+ Enjoy helping others and creating positive experiences

+ Can confidently manage back-to-back customer interactions

+ Stay organized and detail-oriented in a structured environment

+ Adapt quickly to new systems, processes, and information

+ Bring experience from customer service, call centers, administration, reception, retail, banking, mortgage, or similar customer-facing roles

Why You'll Love It

+ Fully remote opportunity

+ Join a dynamic, customer-focused team

+ Gain valuable experience in a high-volume contact center environment

+ Opportunity to build strong communication and problem-solving skills

+ Make a real impact by helping customers every day

Work Environment

Remote Opportunity

Candidates must live within 60 miles of 295 Bendix Rd, Suite 250, Virginia Beach, VA 23452.

This is a 24/7 customer support operation, providing assistance whenever customers need it. The team values work-life balance and aims to match employees with schedules that fit their lives while supporting business needs.

Schedule Expectations

+ Scheduled breaks and meal periods should be taken as assigned.

+ Most shifts offer flexibility, with start and end times that may vary within a one-hour window.

+ Availability should allow for a 9.5-hour workday to accommodate schedule flexibility.

+ Expect to handle customer calls throughout most of your shift, with periods of continuous call handling that can last up to four hours before your next break.

Ideal for someone who thrives in a fast-paced environment, enjoys talking with people, and loves turning challenges into positive customer experiences! ✨

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Final date to receive applications

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an…