Customer Service Rep (4218) - 4232 Holland Rd

Customer Service Rep (4218) - 4232 Holland Rd

• Part-time
• Job Category Org:
  Store Customer Service Rep

Our Customer Service Representatives (CSRs) are the first point of contact with our customers. We value their commitment to exceptional customer service, an enthusiastic attitude, and the ability to assist customers through the ordering process. In this role, CSRs also gain valuable experience by assisting with in‑store duties and learning the pizza delivery business.

• Hourly Base Pay: $12.80
• Work Hours:
  
  Primarily weekends and evenings. This is an ideal part‑time position for an after‑school job, second job, or summer job. Schedules are flexible, and we will always try to work with you.

This CSR position offers an excellent opportunity to learn the in‑store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within; many of our General Managers started as drivers, and many started as CSRs. This role is a stepping stone to advancement into our Management Development Program.

• Must be at least 18 years of age.
• Must have valid U.S. employment authorization.
• Excellent communication skills.
• Some computer experience is helpful.
• Ability to multitask.
• Must be able to work in a fast‑paced team environment.

• Friendly demeanor.
• Works well with others.
• Able to work well under the stress of a high‑paced environment.
• Able to respond to customer concerns.
• Must be able to follow Team Sharma Domino’s Policies.
• Must understand all store calls must be answered after the first ring.

• Most tasks are performed while standing.
• Delivery personnel must travel between the store, the delivery vehicle, and the customer's location.

• Lifting cases of ingredients and supplies weighing up to 50 pounds, typically from the floor to shelves up to 72" high.
• Carrying bulk items such as pizza sauce (~30 pounds).
• Carrying three trays of pizza dough, approximately 12 pounds per tray, over short distances.
• Carrying pizzas and beverages during delivery.

• Forward bending at the waist necessary at the pizza assembly station, front counter, and when stocking ingredients.
• Crouching or squatting performed occasionally to stock shelves and clean lower areas.

• Reaching occurs continuously (up, down, and forward).
• Occasional reaching above 72" required to turn on/off oven controls, change prices on signs, and lift or lower objects to and from shelves.

• Moving trays on dollies requires a force of up to 7.5 pounds.

• Team members may need to navigate stairs or climb a ladder for maintenance such as changing prices on signs or washing walls.

• Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.