Administrative Assistant

Description

We are looking for a detail-oriented Administrative Assistant to support customer-facing operations for a Contract position based in Charlottesville, Virginia. In this role, you will help drive a smooth onboarding experience by coordinating customer communications, tracking support activity, and organizing key implementation tasks. The ideal candidate brings strong administrative ability, confidence working directly with customers, and a proactive approach to managing multiple priorities in a fast-paced environment.

• Provide day-to-day administrative support to customer success team members, helping coordinate activities and maintain organized follow-through on account needs.
• Connect with customers by phone and email to encourage onboarding progress and ensure implementation milestones stay on track.
• Enter, submit, and follow up on technical support cases for customers, keeping records current and monitoring issue resolution.
• Gather and process system integration requests, track fulfillment status, and communicate updates to the appropriate stakeholders.
• Distribute onboarding surveys and help capture customer feedback to support a positive implementation experience.
• Generate and review product usage reports to help the team monitor engagement and identify areas that may need attention.
• Research instructional and product-related resources, then share relevant information to assist customers during implementation.
• Maintain working knowledge of company solutions and online content so accurate guidance can be provided to customers and internal teams.

• Bachelor's degree or equivalent relevant experience.
• At least 2 years of experience in a customer-facing role such as customer success, account support, customer service, sales support, or learning support.
• Hands-on proficiency with Salesforce, Google Drive, Microsoft Office applications, and project management platforms.
• Strong analytical ability with experience reviewing data, identifying trends, and using findings to support decision-making.
• Excellent verbal and written communication skills, with the ability to build trust and maintain strong customer relationships.
• Demonstrated problem-solving skills and the ability to coordinate next steps effectively across multiple priorities.
• Comfortable working independently in a virtual team environment while maintaining a high level of professionalism and urgency.
• Experience in the EdTech industry is required; familiarity with K-12 education settings is preferred.

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

An Equal Opportunity Employer. M/F/Disability/Veterans.