Customer Service Coordinator - VIPz

Dedicated Service Customer Support

Main Purpose of the Role:

To provide high quality service to all dedicated service customers (VIPz). To monitor all cargo for Dedicated Service Customers (VIPz) using proactive reports and working closely with the customers, the Strategic Account Managers & the VIPz Asia team located in Hong Kong.

Main Tasks:

• Monitors VIPz customers cargo using special reports and provide updates to the customer as required.
• Maintains constant line of communication with VIPz customers.
• Receive daily calls to assist VIPz customers.
• Resolves all VIPz customers complaints and problems.
• Downloads excel spreadsheet for VIPz accounts and applies the information to existing spreadsheets according to the vessel schedule.
• Works with demurrage team for all demurrage issues for all VIPz customers.
• Sends out arrival notices and bill of ladings upon request, pull reports to confirm that all containers for the DSG/VIP customers are accounted for, and coordinates with DSG/VIP customers for delivery instructions.
• Performs various miscellaneous customer requests.

Requirements:

• Bachelor's degree (B.
  
  A.) from four-year College or University;
• One to two years related experience and/or training; or equivalent combination of education and experience.