Call Center Representative (Entry Level

Member Service Representative
REMOTE
- Virginia Beach, VA

does require 4 days of on-site training at the facility in VA Beach; otherwise fully remote

Pay Rate: $21.50/hr

Shifts Range:
Monday
-Saturday OR Sunday-Friday - 11:00am - 10:30pm (40 hour work week, flex shift)

Training

Schedule:

Monday
-Friday 8am-4:30pm for first 6 weeks (cannot miss any time during training)

12 Month Contract to Hire

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
• Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

• All team members are required to reside within a 60 mile radius of the local Training Hub.
• Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
• Minimum of 50 mbps download speed and 25 mbps upload speed
• Ethernet connection is required
• Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
• Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
• Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
• Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
• Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

• (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
• Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
• After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
• Please note that candidates must complete Bridge training, along with the other expectations of attendance/performance, and conversations with their supervisor.

customer service, data entry, inbound and outbound calls, call center

This is a Contract to Hire position based out of Virginia Beach, VA.

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Virginia Beach,VA.

This position is anticipated to close on Aug 19, 2026.

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