Customer Service Coordinator - Customs

Main Purpose of the Role:

The Customer Service import Customs Coordinator will be responsible for all duties associated with US Customs which would include but not limited to monitoring the submission of the customs manifest for errors, assisting with any amendments to the customs manifest, processing any holds or exam request, handling G.O requests and serving as the focal point for any issues pertaining to US Customs.

• Run daily reports to identify any customs holds and or rejections and handle accordingly
• Run daily reports to identify cargo slated for General order and handle accordingly
• Daily monitor data on CMS
  203 (Conditions Attend) and process accordingly
• Daily monitor CMS
  205 (Orphans) and resolve accordingly
• Weekly monitor the invoice portal to make sure that all invoices are processed timely.
• Monitor the group mailbox for transmission notifications and change requests and handle each accordingly within stated SLA
• Keep a running tab of all export vessels’ sail dates so that the export manifest can be submitted to US Customs within their guidelines.
• Handle any incoming calls both internally and externally

• High School Diploma or General Education Degree (GED)
• Two to four years of related experience and/or; or equivalent combination of education and experience.

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer‑centric carrier in the industry.