Customer Service Coordinator - Export Support Services

Customer Service Coordinator - Export Support Services

The Release Coordinator is responsible for managing release functions for both export and import and other back-office activities that support the Contact Center, Support Services team, and GSS. This includes releasing bills of lading, validating criteria of releases, shipment audits, and printing of B/Ls and answering enquiries from internal and external customers.

• Appropriately release shipments within in-house system and external systems.
• Answers incoming emails and communications from internal teams at ZIM and GSS related to releases.
• Disseminates release information to other import colleagues and relevant parties inquiring about release statuses and processes.
• Responds promptly to customer enquiries utilizing various methods of communication (email, phone, instant messaging, etc.).
• Validates, surrenders, and files original bills of lading, electronic bills of lading, and waybills according to date received.
• Manages seaway bulk release processes for US import shipments.
• Releases shipments and executes full release for cash customers upon confirmation of payment.
• Research problems and perform root cause analysis in order to propose permanent solutions.
• Takes ownership of personal growth by applying coaching, feedback, and training to improve daily performance and skills.
• Works as directed for any other duties assigned.

• Associate’s degree from accredited college or university preferred or equivalent work experience
• One to two years related experience and/or training; or equivalent combination of education and experience
• Excellent soft skills

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The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer‑centric carrier in the industry.