Inside Sales Coordinator

Select how often (in days) to receive an alert:

As a family-owned company,it’sthe people who continue to make STIHL a successful, world-class brand.

Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name hasremainedsynonymous with outstanding innovations, high-qualityproductsand comprehensive service.

With competitive compensation, excellentbenefitsand exciting growth potential, it isa great timeto join the STIHL team!

• Competitive paywith multiple bonus opportunities and potential for annual merit increases
• Robust retirement offeringsincluding:
  • A fully vested
    
    Pension Planafter 5 years
  • A401(k) with generous employer match
• Paid time offin addition to11 Paid Holidays
• A strong culture of stability, community, and innovation
• Compensation
  : $47,000 - $59,500 per year. Actual compensation will depend on experience, qualifications, and internal equity

You are a detail-oriented professional with a strong customer service background, experienced in supporting sales inquiries, resolving order issues, and managing CRM cases. Dedicated to delivering accurate solutions, maintaining strong dealer relationships, and ensuring a seamless customer experience.

Provide support for incoming sales and inquiries via phone / emails, and CRM cases from STIHL dealers and branch locations. Process and resolve order discrepancies related to orders and 3rd party vendors using various systems mandated by STIHL.

• Please dealer phone fax and e-mail rollers update blocked sales orders manage the e-mail inbox and faxes utilizing various systems and tools navigate resources such as dealer promotions electronics dealer support manuals and distribution pricing.
• Evaluate the estimated time frames for back-order products. Do possible warehouse transfers or Virginia Beach watch orders create the documents and CRM cases for calls / inquiries as well as maintain detailed notes.
• Support National Accounts department through processing orders e-mail responses convert electronic data interface orders and confirm part pricing convert data interfaces from EDI orders and verifying account contacts.
• Apply system knowledge for dealer single sign on remote login product registration warranty claims and product information website for dealers apply system knowledge for dealer training websites including STIHL USA and assist dealers and navigating and resolving issues related to STIHL SSO.
• Process and resolve the order discrepancies including missing product damaged items and in fact shipments visualize system applications to process credits free ships rebuilds and returns while maintaining accounting function and research issues related to credits invoices and any related corrections and process credit approvals and corrections through the third-party vendors.
• Complete order tracking and various shipping companies filed claims for missing /damaged products as necessary.
• All other duties and responsibilities as assigned.

• High school diploma or GED required
• 1-3 years of STIHL experience in this field
• SAP or CRM experience is preferred but not required