Insurance Service Representative

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

The McMahan Group is a 47-year Allstate agency in Virginia Beach. We take care of thousands of households across Hampton Roads — and we’re looking for someone who takes that seriously.

This role is built for someone who is genuinely good with people. You’ll be a real point of contact for our customers — helping them understand their coverage, handling service needs, reviewing their policies at renewal, and being there when they have a problem. The customers who feel taken care of stay. That’s the job.

There’s also commission upside here. When you identify an opportunity to better protect a customer and they take it, you earn for that. We’re looking for someone relational who earns naturally through doing the service job well.

• Be the voice customers hear when they call — for payments, policy changes, coverage questions, and everything in between
• Review customers’ coverage at renewal and make sure they’re properly protected
• Spot natural opportunities to round out a customer’s coverage and have that conversation
• Retain customers who are thinking about leaving — listen to what’s going on and find a solution
• Keep accurate notes and follow‑ups in our agency management system so nothing falls through the cracks
• Work alongside our outside sales team to support a smooth customer experience from quote to service

• You’re a natural communicator — warm, patient, and easy to trust
• You’re organized and reliable — you follow through, log your work, and don’t let things slip
• You stay calm when customers are frustrated and don’t take it personally
• You’re comfortable working in a small office where everyone knows what you’re doing
• Prior experience in customer service, insurance, or any relationship‑based role is a plus

Base salary is $22/hr. ($45,760/year). On top of that, you earn commission when customers you serve add coverage, a monthly bonus tied to how well the agency retains its book, and a save bonus when a customer calls to cancel and you keep them. Solid performers in this role typically earn $55,000–$70,000 all in.