Financial Products Support Agent
Job in
Virginia Beach, Virginia, 23450, USA
Listed on 2026-09-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Call Center / Support
Job Description & How to Apply Below
Responsibilities
- Deliver outstanding customer service in a timely and professional manner via telephone and electronic communication
- Respond promptly to customer and/or franchise owners’ inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Practice and ensure compliance with all the organization’s policies and procedures
- Document incidents thoroughly and accurately
- Report to the Financial Products Support Manager
- Willingness to learn new computer programs and cloud services
- Attention to detail
- Strong verbal, writing, and troubleshooting skills
- High level of customer service and communication skills
- Hands-on experience and knowledge of Windows 10
- Able to quickly adapt to new workflows and projects
- Fluent in English
- Capable of working from Liberty’s corporate office
- Capable of working remotely using your own device during rare situations that the office is unavailable
- Capable of making phone calls using your own device during rare situations that Liberty’s telephony is unavailable
- Windows 11 computer
- Ability to run Microsoft Teams and Google Chrome
- Stable internet connectivity
- Webcam for web conferencing
- Headset for web conferencing
Demonstrates exceptional customer service and communication skills, with a strong attention to detail and the ability to troubleshoot effectively. Proficient in using Windows 10 and 11, along with cloud services and collaboration tools like Microsoft Teams and Google Chrome.
Highest-signal resume keywords- Customer Service Excellence
- Verbal And Written Communication Skills
- Windows 10 And 11 Proficiency
- Troubleshooting Skills
- Adaptability To New Workflows
- Customer Verification
- Incident Documentation
- Troubleshooting
- Compliance Adherence
- Information Evaluation
- Attention To Detail
- Strong Communication Skills
- Willingness To Learn
- Customer Service
- Electronic Communication
- Franchise Support
- Remote Work
- Telephony
- Microsoft Teams
- Google Chrome
- Webcam
- Headset
- Stable Internet Connectivity
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