Member Service Representative

Member Service Representative

Location:

Winchester, VA (Hybrid Schedule)

Job Type: Contract-to-Hire

Pay: $21.50/hr

Start Date:

October, 2026

About the Role

We are seeking Member Service Representatives to support a fast-paced, high-volume contact center environment. In this role, you will assist members with consumer loan inquiries and financial products while delivering exceptional customer service in a structured, performance-driven setting.

Youll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

Available Shifts (After Training)

Candidates must be available to work either Monday Saturday OR Sunday Friday, with shifts falling between 12:00 PM 9:30 PM EST. Schedules include a fixed day off and one rotating day.

(Shift availability may vary slightly based on business needs)

Key Responsibilities

+ Handle a high volume of inbound and outbound calls

+ Assist members with consumer loans, accounts, and financial inquiries

+ Process transactions related to loans, deposits, and credit accounts

+ Provide accurate information in compliance with policies and regulations

+ Use active listening and problem-solving skills to resolve member concerns

+ Navigate multiple systems while maintaining strong attention to detail

+ Recommend relevant products and services based on member needs

+ Accurately document all interactions

+ Adhere to strict schedules, including assigned breaks and meals

Required Qualifications

+ 12+ years of customer service experience in a high-volume environment

+ Experience in call centers, banking/financial services, administrative support, or high-volume retail

+ Ability to handle back-to-back calls and meet performance metrics

+ Strong data entry skills with attention to detail and accuracy

+ Experience working in structured, schedule-driven environments

+ Ability to multitask across multiple systems while on calls

+ Excellent communication skills and professional phone presence

+ Reliable attendance and adherence to strict schedules

Preferred Qualifications

+

Experience with consumer loans or financial products

+ Contact center experience supporting financial accounts

+  Background in mortgage, banking, or credit services

+ Administrative or receptionist experience

+ Sales mindset with the ability to identify needs and recommend solutions

Work Environment & Schedule

+ Hybrid work environment (location requirement applies)

+ 24/7/365 contact center operation

+ Must maintain a 9.5-hour daily availability window

+ Handle back-to-back calls for extended periods (up to 4 hours)

+ Work in a highly structured, monitored, performance-driven environment

Compliance Requirements

Must be able to pass:

+ Credit check

+ FBI fingerprinting

+ Employment and education verification

Additional Information

+

Start Date:

October, 2026

+ Must meet internet requirements (reliable, hardwired connection preferred)

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Final date to receive applications

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we…