Communications Operator

City/State Virginia Beach, VAWork Shift Multiple shifts available

Overview:

Overview Sentara Health is hiring a Central Communications Operators Sign on bonus of up to $5000 for eligible candidates

This position is on-site in Virginia Beach, Virginia or Harrisonburg.

Position Status:
Full-time First , second and third shift opportunities.

Position Location:

Sentara Independence – Virginia Beach, VA / Rockingham Atrium – Harrisonburg, VA Standard

Working Hours:

First Shift
-6:00 AM - 4:30 PM / 7:00 AM - 5:30 PM /9:00 AM - 7:30 PMThird

Shift: 9:00 PM – 7:30 AM ; 11PM-7:30 AM / 9:30 PM - 6:00 AM Rotating weekends required. Must work 3 holidays.

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and after hours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.

Education High School Diploma or equivalent (Required)
Certification/Licensure No specific certification or licensure required at time of hire

Experience2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)
The ideal candidate will possess the following (Preferred):

Demonstrated ability to handle confidential and sensitive information appropriately

Knowledge of emergency codes and hospital incident command systems

Proficiency with multi-line phone systems, paging systems and emergency notification platforms

Experience with electronic health record systems and call management software

Ability to troubleshoot communication equipment under pressure.

High attention to detail and accuracy in documentation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.57 - $32.24 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits:
Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians.…