ECCS Outreach Specialist

Department:

EMERGENCY COMMUNICATIONS AND CITIZEN SERVICES Compensation Grade:

Compensation Range & Starting Salary:

Pay Range: $42,764.80 - $66,643.20

Starting Salary - Minimum of the Pay Range.

Job Exempt (If No, Position is eligible for overtime):

No

Scheduled Weekly

Hours:

40

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and

Preferred Qualifications:

Can you turn a conversation into a connection, a presentation into understanding, and a community event into an opportunity to tell our story? Emergency Communications & Citizen Services (ECCS) is looking for an engaging, organized, and community-minded Outreach Specialist to represent our department throughout Virginia  this role, you will help residents better understand emergency communications, public safety resources, and the work happening behind the scenes at 911 and Virginia Beach 311.

You will also build relationships with schools, businesses, community organizations, public safety partners, and potential future employees while helping ECCS strengthen its presence in the community. This is a great opportunity for someone who enjoys working with people, presenting information, building partnerships, coordinating programs and events, and finding creative ways to make important information meaningful and easy to understand.

As the ECCS Outreach Specialist, you will:

Develop and deliver public safety education programs, presentations, demonstrations, and instructional activities for a variety of audiences.

Represent ECCS at schools, community events, academies, career fairs, workforce development programs, onboarding activities, and other outreach initiatives.

Build and maintain partnerships with schools, preschools, senior services, businesses, community organizations, public safety agencies, and other community stakeholders.

Adapt presentations and educational content to meet the needs of different audiences, age groups, and environments.

Develop and update lesson plans, presentations, educational materials, multimedia resources, and other outreach content.

Coordinate community outreach and recruitment activities, including career fairs, educational partnerships, workforce development events, and applicant recruitment programs.

Coordinate and support volunteers and community partners participating in outreach, educational, and recruitment initiatives.

Evaluate outreach and educational programs, gather feedback, track participation and outcomes, and recommend improvements.

Assist with administrative components of recruitment and onboarding activities.

Prepare reports, presentations, recommendations, and informational materials for department leadership.

Maintain outreach resources, equipment, inventories, databases, spreadsheets, and program records.

Support special projects through research, data collection, coordination, and community engagement.

The ideal candidate will be someone who:

Is comfortable speaking to groups and engaging with people in both formal and informal settings.

Can connect naturally with people at schools, community events, career fairs, public safety programs, and other outreach activities.

Can take complex or technical information and make it clear, relatable, and easy to understand.

Enjoys building and maintaining relationships with community partners.

Is creative and resourceful when developing presentations, educational activities, and outreach materials.

Is organized and able to manage multiple events, projects, deadlines, materials, and follow-up activities at the same time.

Communicates professionally and effectively in writing, in presentations, and one-on-one.

Is dependable, flexible, and comfortable representing ECCS and the City of Virginia Beach in highly visible community settings.

You do not need to come from a 911 center to be successful in this position. We welcome candidates with transferable experience in public…