Systems Engineer Supervisor

General Responsibilities

Under the direction of the Coordinator of Telecommunications for the Infrastructure Team, the position supervises and assigns day‑to‑day work of a team that designs, plans, implements, and maintains the division’s computer hardware and software, data centers, cloud, telecommunications, and data networks. The role provides tactical management and strategic direction, problem mitigation, assignment, and management of resources to technology projects, and overall project management.

• Evaluate new technology and resources for future implementation in the VBCPS.
• Present and provide technical training for staff in the Department of Technology.
• Plan and supervise special projects involving team members.
• Advise clients on the necessary technology to achieve their goals.
• Keep abreast of changing and emerging technology using professional resources, continuing education and in‑service programs.
• Create and maintain the enterprise repository of systems documents.
• Perform routine checks on critical systems to ensure proper operation and minimize downtime.
• Schedule personnel daily to complete planned systems maintenance, health monitoring, and unplanned work such as failed system remediation and recovery.
• Provide daily and weekly reports of enterprise systems status and task/project status to the coordinator.
• Provide input for annual personnel evaluations.
• Verify service level agreements are met and work is performed in a timely manner.

Specialization and proficiency are essential in at least one or more of the functional areas listed.

• Manage Technical Architecture, Network Services (LAN, WAN, Internet, Intranet, Extranet & Wireless Mobility), NGFirewalls and Content Controls, End‑Point Technology, and Support systems.
• Lead the Infrastructure team in all technical aspects; provide technical project management ranging from single‑system upgrades to enterprise‑wide projects.
• Oversee analysis, design, installation, and configuration of wired and wireless networks, including those serving telecommunications and data storage, to ensure resources meet current and future needs.
• Maintain, manage, and troubleshoot all network‑related issues.

Must be able to establish and maintain effective working relationships, work under time constraints, organize and perform work independently, lead technical work, train staff on complex tasks, prepare and maintain computerized records, meet with the public effectively, and plan and supervise the work of others.

Must have thorough knowledge of a complex Enterprise Network infrastructure, including Enterprise Network Hardware, Fiber Cabling Networks, and other ad hoc WAN/WLAN/LAN systems with 24×7 uptime requirements.

• Required: Bachelor’s Degree and minimum five (5) years of experience as a technical supervisor or manager. Solid experience interacting with external vendors on problem identification, resolution, and account management. Experience designing, configuring, and troubleshooting complex systems while maintaining security.
• Preferred: Certifications or equivalent experience in technical areas relevant to the VBCPS environment. A comparable amount of training and experience may be substituted for the minimum qualifications.

Use of sensory skills to effectively communicate and interact with employees and the public. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, repetitive motion, reaching, and driving. Occasional standing, climbing, and crawling. Moderate exposure to unusual elements such as dirt, fumes, gases, unpleasant odors, hazards such as moving vehicles, electric current, moving mechanical parts, or loud noises. Ability to lift up to 50 pounds frequently.

Reasonable accommodations available for individuals with disabilities.

• Possession of a valid driver’s license.
• Regular and reliable attendance.
• IT Project Management – 3 years preferred.
• Data Center Infrastructure – 3 years preferred.

• Cisco / Fortinet Firewalls – 3…