Operations Supervisor- Dome Rutter Mills

Position: Operations Supervisor- The Dome by Rutter Mills
Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales...

we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOBThe Operations Supervisor at The Dome by Rutter Mills plays a key role in ensuring the seamless execution of daily venue operations, changeovers, and general building maintenance. You’ll work closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, resolving concerns, and maintaining high service standards.

WHAT THIS ROLE WILL DOWorks directly with the Ops Manager to perform day of show duties and helps implement process improvements and operational strategies

Oversee venue operations to ensure efficiency, organization, and adherence to venue policies and procedures

Conduct regular inspections of venue spaces to ensure cleanliness, property maintenance, organization, and readiness for events and daily operations

Oversee regular preventive and general maintenance around the site including painting, cleaning, and misc. projects

Monitor and address operational challenges in real time, proactively identifying and resolving issues

Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

Perform opening/running/closing duties according to Live Nation policy

Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

Communicate to M.O.D. any issues that guests or team members may have

Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates

Serve as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communication

Ensure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulations

Train and mentor team members, fostering a culture of teamwork, accountability, and excellence

Required to work all changeovers that are scheduled throughout the venue

Possess a problem-solving and growth mindset

Willing to help in any department wherever is needed

Other related duties as assigned by management WHAT THIS PERSON WILL BRING

Required:

Working knowledge of high-volume venue operations and guest relations

Strong leadership and problem-solving skills with the ability to make quick, informed decisions and effectively diffuse problematic…