Assistant Branch Manager

Hilltop Branch
930 First Colonial Rd
Virginia Beach, VA 23454, USA

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Oversees the branch's operations and helps grow the assigned branch's business. In partnership with the Branch Manager, supervises Branch Services staff and utilizes resources to provide members of Langley with impeccable service. Maintains exceptional service quality by training the staff to utilize consultative selling to offer financial products and services that meet or exceed members’ needs. Provides Branch Services Staff on-going individual coaching and ensures their continued development.

Essential Functions, Duties, and Responsibilities:

• Supervises operational and administrative activities, including timekeeping, scheduling, balancing, opening, and closing.
• Grows market share of loans and deposits for new and existing members.
• Supports and coaches the sales and service culture by providing weekly, monthly, individual, and team coaching to drive branch results that align with achieving Success Sharing goals.
• Delivers ongoing feedback on staff performance and development.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all staff including providing on-site training.
• Actively participate in cross-departmental collaboration to ensure effective and efficient communication.
• Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Provides assistance to members with all account and loan-related service needs, including offering financial advice that will improve their financial well-being.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications:

• A bachelor’s degree in a related field, four years of sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• 4 years of financial institution experience required.
• One year of supervisory experience preferred.

Our…