Personal Banker

Position Overview

Personal Banker within PNC's Retail Branch organization, based in Virginia Beach, VA. This role focuses on customer relationship management, proactive sales, and branch operations to drive revenue and customer loyalty.

PNC is an in‑office company that fosters a collaborative culture where employees can thrive. Candidates are encouraged to discuss workplace expectations and branch hours with the recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial well‑being and drive new revenue.
• Conduct proactive sales conversations via outbound calling, teller interactions, appointment setting, and lobby engagement.
• Provide full PNC conversations to identify appropriate solutions and leverage ecosystem partnerships.
• Deliver differentiated customer experience, educate customers on managing financial transactions, and use technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems and maintain customer loyalty.
• Manage risk by adhering to all policies and procedures, exercising sound judgment within established limits.

• Customer Focused:
  Knowledgeable of the values and practices that align customer needs with satisfaction.
• Managing Risk:
  Assess and manage risks to support PNC's Enterprise Risk Management Framework.

Philosophical requirements for this role include a combination of education, experience, and skills as follows:

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies:
  
  Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
• Work Experience:
  
  3+ years in a related role, or an equivalent combination of education, experience, and certification.
• Education:
  
  Associate's degree or equivalent.
• Licenses/Certifications:
  
  None required.

PNC offers a comprehensive benefits package that may include medical/prescription drug coverage, dental and vision plans, life insurance, disability protection, a 401(k), pension and stock purchase plans, dependent care reimbursement, wellness programs, paid time off, and educational assistance. Full details can be found at

PNC provides reasonable accommodations for applicants and employees with disabilities. Contact  or call  for assistance. PNC is an equal opportunity employer and provides equal employment opportunities regardless of various protected characteristics.

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