Programs Specialist III - Record Reviewer & Trainer

Job Posting End Date:
September 20, 2026 Department: HUMAN SERVICES Compensation Grade: G25 Compensation Range & Starting Salary:
Pay Range: $57,304.00 - $89,315.20 Starting salary may be negotiable based on qualifications. Job Exempt (If No, Position is eligible for overtime):
No Scheduled Weekly

Hours:

40

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees.

The City of Virginia Beach Department of Human Services is seeking a talented Benefits Program Specialist III Record Reviewer/Trainer (BPS III) to work in their Benefits Program. Candidates will perform tasks related to the determination of eligibility for eligibility benefit programs; implement effective caseload management techniques; assess the customer's need for services; participate in staff and program development; and serve as a lead worker and trainer within a unit.

Duties:
Conduct on-site case reviews for benefit programs staff and team to measure, evaluate and assure quality performance and compliance of TANF, SNAP and/or Medicaid for applicable state and federal rules and regulations. Review cases for correctness, identify significant errors/problems in caseloads and determine if the errors/problem are within the section, unit or with an employee. Provide consultation, technical assistance and support on program policies, regulations and procedures.

Serve as a team member facilitating Supplemental Nutrition Assistance Program (SNAP), Management Evaluation Reviews (ME), Regional Reviews and Audits. Conduct research and investigate problematic areas for training, clarification, error solutions and preparation in advance of scheduled regional and state reviews and audits. Document data and information gathered and compare findings with established guidelines of the eligibility programs; provide refresher training based on case review findings.

Serve as a resource to the public concerning public assistance programs and eligibility requirements. Conduct entrance and exit conferences regarding upcoming case reviews. May supervise lower-level Benefit Programs Specialists. Assist with planning and carrying out administrative functions such as establishing program goals and outcomes; administration and grading of policy tests based on Benefit Program areas; and recruitment and selection of new benefit specialist team staff.

Provide coverage as needed in a program manager or team lead’s absence. Develop curricula based on state and federal laws, regulatory policies and procedures, best practices and organizational development. Develop training materials to include standard operating procedures, user guides, policy related assignments, and testing materials; ensure training materials are designed and delivered utilizing effective instructional practices for adult learners. Conduct training sessions with new specialists and refresher training for existing staff as well as other mandated/required training in support of leadership and program.

Assess staff training and development needs; conducts necessary research to develop and teach appropriate training programs; evaluates the effectiveness of training programs. Serve as a resource to the Benefit Programs Division on eligibility requirements, policy related questions, and troubleshooting with VaCMS system issues to resolve discrepancies internally before escalating to the Eastern Regional Consultants or State staff for resolution. Work collaboratively with external resources to address error prone Benefit Program…