Guest Services; Front Desk, PBX Operator, and Valet

Why do team members like working for us:
Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility:
  Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations’ system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

You will be responsible for driving company success through performing the following activities to the highest standards:

• Provide efficient and positive communication to all incoming calls by providing timely attention to guests or owners while addressing needs and requests
• Coordinate guests and owner’s requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed
• Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
• Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
• Balance multiple responsibilities and prioritize duties based on importance with ease
• Assist in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
• Maintains any pertinent departmental log sheets, checklists and/or reports
• Assist with other departments as needed and carry out other reasonable requests by management

• Supervises property entrance and accepts guest arrivals.
• Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
• Park guests’ cars in designated area; retrieve cars for guests
• Delivers messages and will assist with room move requests, groceries, and other inquiries.
• Reports any problem or unusual activities to management.
• Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments when needed.
• Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests’ use. Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieving, transporting, organizing, and storing luggage in designated areas. Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation requests as needed.
• Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
• Special projects as given by leadership; responding to all guest requests to ensure client happiness
• Willing to “pitch-in” and help co- workers with their job duties and be an outstanding teammate.