Front Office Manager

Benefits:

Employee discounts

As a Hotel Front Manager, you'll be the General Manager’s go-to person, helping them oversee all aspects of the hotel's operations. You'll handle duties such as managing staff, ensuring an outstanding guest experience, and overseeing day-to-day operations. From coordinating with different departments to handling customer concerns and administrative tasks, your job is to keep the hotel running like a well-oiled machine while also making sure guests feel welcomed and satisfied.

Assists in training new associates and newly promoted associates.

Plans, schedules, assigns, directs, and reviews associate’s work.

Reviews and approves direct report’s time and attendance records.

Conducts or assists in conducting staff meetings.

Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

Assists General Manager with counseling associates.

Fulfills Manager on Duty shifts.

Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.

Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.

Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.

Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.

Performs quality assurance (QA) requirements for areas of responsibility.

Thoroughly understands and implements the Brand service culture.

Ensures orientation for new team members is thorough and completed in a timely manner.

Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.

Ensures a viable key control program is in place.

Remains highly visible and be readily available and approachable for all guests.

Extends professionalism and courtesy to guests at all times.

Takes initiative to offer assistance or answer questions throughout the hotel.

Become involved in community and/or government affairs.

Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.

Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.

Encourages staff to solve guest and associate related concerns.

Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.

Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.

Assists with sales and marketing efforts as directed

Ensures all required food audits are completed per system standards.

Performs all shift checklist responsibilities.

Supports team members to ensure their entire workload is completed daily.

Performs functions of the General Manager in their absence.

Performs other duties as required.

Prompt and regular attendance.

Will be required to work nights, weekends and holidays.

Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or…