Guest Service Agent - Marriott Virginia Oceanfront

Guest Service Agent I - Marriott Virginia Beach Oceanfront

life insurance, vision insurance, 401(k)

Aug 05, 2026

HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia’s most desirable beachfront communities.

At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

HEI Hotels & Resorts is proud to welcome the Marriott Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Situated directly on the Virginia Beach boardwalk, this premier oceanfront destination offers sweeping Atlantic views, upscale accommodations, vibrant dining experiences, and modern meeting and event space for both leisure and business travelers. As part of the dynamic Cavalier Resort campus, the hotel delivers an elevated coastal hospitality experience in one of Virginia’s most desirable beachfront communities.

At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Salary Range: $18.00 - $18.00 Hourly Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs.
  * Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
  * Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and…