Front Desk Supervisor | Hotel

Front Desk Supervisor – Hampton Inn & Suites by Hilton Virginia Beach Town Center Position Overview

• Job Title:
  
  Front Desk Supervisor
• Location:
  
  4595 Columbus Street, Virginia Beach, VA 23462
• Reports To:
  
  Front Office Manager / General Manager
• Schedule:
  
  Full-time. Variable hours, must include weekends and holidays.
• Work Environment:
  Modern hotel in the heart of Virginia Beach's Town Center

The Front Desk Supervisor oversees the daily operations of the front desk, ensuring every guest receives a warm welcome and a seamless stay. You will lead and support the guest service team, resolve guest concerns, and serve as Manager on Duty during your assigned shift.

• Supervises front desk personnel, including guest service agents and night auditors, during the assigned shift.
• Oversees check-in/check-out procedures, reservations, and guest billing for accuracy.
• Resolves guest concerns and service issues promptly and professionally.
• Trains, coaches, and supports front desk associates to meet brand and service standards.
• Serves as Manager on Duty, overseeing hotel operations during the assigned shift.
• Handles cash and credit transactions and maintains accurate shift banks.
• Ensures Hilton brand standards and Shamin Hotels service expectations are met.
• Coordinates with Housekeeping and Maintenance on room readiness and guest needs.
• Supports the Front Office Manager with reporting and daily operations.
• Reports for scheduled shifts, on time and in uniform, in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Performs other related duties as required.

• T – TEAM UP:
  Collaborate, support others, and stay golden
• O – OWN IT:
  Take pride, stay accountable, and never stop learning
• P – PASSIONATELY SERVE:
  Be positive, show you care, and create memorable experiences

We're looking for team players who embody these values every day.