Helpdesk Technician Job Virginia Beach area,Virginia USA,IT/Tech

Position: IS Helpdesk Technician (10320-2025263)

Information Systems Helpdesk Technician

Location: Virginia Beach, Virginia (on-site)

Department: Information Systems (IS)

Job Type: Full-Time

Shift: Monday
- Friday, 8:15 a.m.

-5:00 p.m. (ET), Overtime as needed, On-call as needed.

Clinical Classification: Non-Clinical

Life Net Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

Life Net Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research;

and, to serve the community with educational and support services that enhance the donation process. Life Net Health has over 1200 employees and has a growing global presence.

How you will contribute to Life Net Health’s success:

The IS Helpdesk Technician provides ongoing technical support for office-based, remote, and field users. Receives and responds to issues via the helpdesk ticketing system. Also provides support for the deployment and troubleshooting of desktop, laptop, mobile device, operating systems, and applications supported by the IS team.

What you’ll do:

Answers incoming help desk calls for assistance from users experiencing problems with hardware, software, networking, and other computer-related and telecommunication technologies.

Logs and tracks records in the service management system maintaining a history of records and related support documentation.

Interviews users to collect information and leads users through diagnostic procedures to determine the source of error.

Prioritizes customer’s requests to ensure that inquiries are appropriately resolved and applies the escalation process when necessary.

Prioritizes incidents recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to appropriate staff.

Coordinates and performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

Performs user account management activities, including creation and termination of user accounts in Active Directory and other systems.

Generates various reports and files departmental documents as required.

Coordinates with vendors regarding software and hardware support issues.

What you’ll bring (Minimum Requirements):

High School Diploma or GED and two (2) years of Help Desk or Technical Support experience OR

An Associate’s degree or vocational training and one (1) year of Help Desk or Technical Support experience.

Preferred Experience /Skills/

Certifications:

Associate's degree or vocational training in IS, Computer Science, or a related field (to include two years towards Bachelor’s degree).

Two (2) years of experience in IS, Computer Science, or a related field with an Associate’s degree.

These would be nice too (Knowledge

Skills and Abilities

):

Proficiency in Microsoft Office:
PowerPoint, Excel, Word, Outlook, Microsoft Suite.

Working knowledge of relevant systems:
Diagnostic and management utilities, including but not limited to:
Active Directory, Microsoft Endpoint Configuration Manager, and PC Imaging.

Communication skills:
Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.

Attention to detail:
Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery.

Why work at Life Net Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

403(b) and Profit Sharing Plan
Affordable medical, dental, and vision coverage
Corporate sponsored events for employees
Work-life balance with generous paid time off to include vacation time, sick time, and…


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