PC Technician; Top Secret Clearance Required

Delaware Nation Industries is looking for a PC Technician to support our SITEC 3 EOM contract. The purpose of the Special Operations Forces Information Technology Enterprise Contract SITEC 3 EOM Program is to provide USSOCOM with Operations and Maintenance (O&M) services to maintain uninterrupted IT functionality across the globe. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the J6 organization, and ultimately the end-user.

• Monitors and responds to technical hardware and software problems utilizing hardware and software testing, tools and techniques.
• Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.
• Assists with installation of workstations and associated hardware.
• Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment.
• Logs, validates and diagnoses customer issues, on the full range of products.
• Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
• Escalates calls to agreed service levels.
• Installs, configures and maintains desktop and laptop PCs and peripherals such as printers
• Installs and configures application and operating system software and upgrades
• Troubleshoots and repairs hardware and network connectivity issues
• Removes old equipment and performs data migration to new machines