Field Support Technician

Overview

Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.

• Technical and logistical support; user services, and maintenance of telecommunications, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks. Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required. Implements new networks from design through post installation stages including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment. Assists in performing ongoing optimization of network and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store, hospitality, and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor. Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.
• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software). Performs other duties as assigned. Must possess valid driver's license.

General

Experience:

Three years’ experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.

OR Substitution of Experience for

Education:

One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree in business/information system discipline for 3 years of general experience.

AND Special Specialized

Experience:

Two years of progressive experience in the following: technical support experience in one or more of the following areas O/S UNIX, Windows, etc.; database experience;
Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, Wide/Narrow Area Networking, RF networking, General Help Desk/system support; utilizing automated tools for tracking, monitoring support activities; analyzing support activities to identify trends.

IAT1 jobs: SECNAV M-5239.2 DoN IA Workforce requirements include: IA Certification (one of several listed) and Technical Certification (MCDST/MCTS or equivalent).

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and requires a favorable ANACI.

• IA Certification: A+, Network+, SSCP or higher (e.g., Security+, GSEC, SCNP, CISA, CISSP, GSE, SCNA). NEXCOM preferred:
  Network+.
• Technical Certification: MCDST, MCTS Windows 7 or equivalent.
• Operating System/Computing Environment Custom
  
  Certifications:
  
  CCENT – IP Networking, OS/CE certificate of training, Privileged Access Statement, etc. Candidates may be placed into the job and must obtain required certifications within 6 months of appointment; failure to obtain may result in termination.

General Citizenship:
Qualified candidates must be U.S. Citizens.

Location and Organization details:
Primary Location United States-Virginia-Virginia Beach;
Other Locations United States-Virginia-Virginia Beach;
Organization Little Creek;
Job Information Technology;
Schedule Full-Time (35 + hours).

Unposting Date:
Feb 20, 2026, 10:59:00 PM