Business Systems Architect, Microsoft Dynamics 365

About this job

Location:

Virginia Beach, VA (on-site) or remote

Department:
Corporate Information Systems

Schedule:

Monday – Friday, 8:15 a.m. – 5:00 p.m. (ET)

Clinical Status:
Non
- Clinical

The Business Systems Architect is responsible for designing and implementing optimized system solutions for designated Corporate Systems. This role serves as a partner to business units, translating operational needs into scalable, integrated system architectures. The Architect leads cross‑functional initiatives, ensures alignment with best practices, and drives continuous improvement through thoughtful design, configuration, and implementation of technology solutions. The position requires strong analytical skills, technical fluency in designated application, and the ability to guide stakeholders through complex system transformations.

Your work will have purpose every single day, contributing directly to life‑changing outcomes.

This role owns the Dynamics 365 CRM platform end to end—from solution design and architecture through configuration, development, testing, and day‑to‑day operational support. The Business Systems Architect serves as the developer, analyst, and architect in one, leveraging deep Dynamics CRM expertise and the Power Apps platform to deliver scalable, high‑impact business solutions.

• Solutions Management & System Optimization:
  Designs solutions and configures/develops applications to support day‑to‑day operations and business needs. Support ad‑hoc requests as needed. Identify opportunities for process improvement and system enhancements.
• Stakeholder Engagement & Requirement Analysis:
  Engages with stakeholders to gather and translate business requirements into functional and technical specifications. Understands business priority of requests and plans changes accordingly. Build strong relationships across departments. Communicates complex technical concepts clearly to non‑technical audiences.
• Customer Service/Incident Response:
  Troubleshoots and resolves system issues within the business community. Engages internal resource groups as needed to accomplish. Addresses emergency and/or urgent issues timely.
• Change Management:
  Writes and approves validation deliverable documentation validation strategy documentation, testing plans and design documentation within software. Assists the business users with activities related to software change requests, including creation and execution of test scripts to test business functionality, establishment of training plans and creation of user training documentation.
• Project Management:
  Defines, documents and manages project scopes, goals, priorities, deliverables and timelines that support business goals in collaboration with Senior Management and stakeholders.

Minimum requirements:

• Bachelor’s degree
• Five (5) years of work experience in designated software and/or module (Microsoft Dynamics 365).
• Three (3) years of related information technology experience with analysis, validation, and documentation.

Preferred experience/skills/certifications:

• Bachelor’s degree in Information Systems, Computer Science, or a related Business discipline.
• Software system certification: certification for relevant software.
• One (1) year of experience in FDA regulated industry.
• One (1) year of project management experience.

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills; ability to communicate effectively and build relationships with all professionals at different levels within the organization.
• Attention to Detail:
  Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on‑time delivery.
• Proficiency in Microsoft Office:
  PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Time Management:
  Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi‑task, identify project interdependencies and potential risks/ pitfalls.

When you join Life Net Health, you’re not just taking a job,…