Solutions Engineer

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Provides technical direction to Voya Supplier(s) to ensure the integrity of the operations environment. May work under the direction of a Solutions Engineering Consultant or Lead. Technical subject matter expert that provides guidance and oversight on critical systems within a specific technology stack (e.g., Linux, Windows, Storage, Network, Intranet, WEB, Database) or hardware configurations.

• Provide input and design assistance during the implementation of technical designs and plans by the Supplier(s).
• Research of potential system solutions, including evaluating product and vendor products and services.
• Help vendors identify the root cause of, and recommend corrective actions in response to, system outages or performance issues.
• Work with lead or consultant to prepare proposals to management on technical direction or solutions.
• Collaborate with Supplier(s) and provides direction on change implementation plans.
• Monitor day-to-day vendor progress on projects or problem remediation. On less complex projects they may work directly with the vendor, while on more complex initiatives may upscale to the lead solutions engineer or consultant.
• Analyze daily/weekly/monthly reports that track Supplier(s) adherence to SLA and KPI metrics. Makes recommendations to the Lead Solutions Engineer or Solutions Engineer Consultant on remediation plans.
• Participate in P1/P2/P3 troubleshooting calls as requested.
• Perform specific tasks as part of a project team.
• Be available for on‑call rotation.
• Work collaboratively with all IT functions.
• Other duties as assigned.

• Bachelor’s Degree in Computer Science, Engineering and/or 3-5 years of professional IT work experience.
• Minimum of two years of relevant work experience in the technology tower assigned.

• Ability to work collaboratively within a team composed of on‑site and virtual members
• Subject matter expertise in a specific technology stack. Has some familiarity with, but not in-depth knowledge of, related stacks
• Ability to work independently on specific tasks or under the direction of a more senior person as part of a project team
• Architecture Compliance execution
• Technical domain – industry & Voya
• SDLC;
  Project Management & IT Portfolio Management
• Change Management, Release Management, Incident Management & Problem Management
• Disaster Recovery & Contingency Plan Implementation
• Supplier Management - SLA/KPI
• Supplier technical architecture requirements & technical architecture designs and plans
• Researching skills
• Collaboration – internal, external teams & business partners
• Business Acumen among LOBs (past, current, future goals, strategies and plans)
• Business relationship management
• Communication & Problem solving skills
• Performance management
• Demand and capacity management

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and…