Technical Account Manager, Strat

About the Role

The Technical Account Management (TAM) team is a global group of product experts who enable existing customers to succeed. As a Technical Account Manager focused on Workforce Identity, you will serve as a trusted technical advisor and advocate for some of our largest enterprise customers, delivering strategic account alignment and broad deployment strategies to drive lasting success.

Some travel is required, including in-person onboarding and travel to our San Francisco, CA headquarters or Chicago office during the first week of employment.

• Identity & Access Management (IAM):
  Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA):
  Lifecycle Management and Identity Governance.
• Privileged Access Management (PAM):
  Privileged Access.
• Identity Threat Detection & Response (ITDR):
  Identity Security Posture Management and Identity Threat Protection.

• Build deep, long‑lasting relationships with customers as their go‑to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
• Masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

• Demonstrate advanced problem‑solving skills, capable of dissecting complex, multi‑faced problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
• Handle most customer technical escalations independently or collaboratively with the Customer Success Manager (CSM).
• Manage competing priorities with little impact on delivery, ensuring follow‑through on all activity.
• Represent and advocate for the customer with cross‑functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
• Facilitate difficult discussions with senior stakeholders.

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use‑case insights and thought leadership, demonstrating advanced knowledge of the Okta platform and identity domain, with a focus on enhancing customers' security posture.
• Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

• 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
• 3+ years as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education:
  
  BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience.
• Certifications:
  
  Okta Certified, CISSP, or equivalent.
• Technical Mastery (Workforce Identity Focus):
  • Extensive proficiency utilizing Okta feature sets and platforms to design solutions…