Help Desk Support

Description

This position is contingent upon successful contract award.

Provide front-line technical support for networks and client/server environments. Responsible for diagnosing, troubleshooting, and resolving hardware and software issues to ensure minimal downtime for end-users.

• OS & Software Management:
  Act as a Subject Matter Expert (SME) on PC operating systems. Install, configure, and maintain system software and enterprise applications.
• Network & Mail Standards:
  Ensure all user workstations comply with established networking protocols and email standards to maintain secure and efficient communication.
• Incident Management:
  Log, track, and manage support tickets, ensuring all service level agreements (SLAs) are met and users are kept informed of their status.
• Client/Server Support:
  Provide technical assistance for server-side applications that impact end-user experience, ensuring seamless integration between the client and the network.

Candidates must demonstrate successful experience in at least two (2) of the following core areas:

• Information Systems Support:
  Proven ability to perform technical support on enterprise networks and in the client/server field.
• Technical Expertise:
  Expert-level knowledge of MS-Windows and modern networking/mail standards. Demonstrated proficiency in navigating and managing help desk ticketing systems.
• Customer Service & Communication:
  Strong oral and written communication skills. Must demonstrate a proactive, positive "customer service attitude" when dealing with technical challenges and user frustrations.

• Associate’s Degree from an accredited institution in Computer Science, Information Systems Management, Computer Science Application Management, or a closely related technical field.
• OR No degree but possesses at least 3 years of direct experience in the technical support areas listed above.

Possesses and maintains TS/SCI.

• Medical Insurance
• Tri Care Supplemental
• Dental Insurance
• Vision Insurance
• Life & Accidental Death & Dismemberment (AD&D) Coverage
• 401(k) Plan with Company Matching Contributions
• Paid Time Off (PTO)
• 11 Paid Holidays
• Education Reimbursement Program
• Computing Device Reimbursement Program

Prevailance, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, citizenship status, marital status or any other consideration prohibited by law or contract. Prevailance, Inc. participates in E-Verify and is VEVRAA Compliant.