Service Desk Analyst ; Shift Wed-Sun -est

Service Desk Analyst I

Candidates must be located in or near the Virginia Beach, Virginia area. Shift: Wednesday - Sunday 9:00 am–6:00 pm EST.

• Provide excellent customer service to our customers at all times.
• Respond to customer inquiries in person, electronically, and via phone.
• Troubleshoot, problem solve, and resolve customer issues.
• Document, track, and monitor problems to ensure resolution in a timely manner.
• Work in a team environment and participate positively with the team.
• Update customers when issues are resolved.
• Update relevant issue tracking systems appropriately.
• Mentor and/or train Service Desk Analysts.

• High school diploma required.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Knowledge of relevant call tracking applications;
  Service Now experience a plus.
• One year of customer service experience required.
• Strong verbal communication skills.
• Strong written communication skills.
• Must be motivated towards constantly improving technical skills.
• Knowledgeable in use of MS Excel, Word, Outlook.

• Two years of Service Desk / Help Desk experience.
• Associate degree or higher.
• Any relevant IT certification.

The initial base salary range is $16.83–$24.04 per hour, depending on experience, qualifications and location. Compensation may also include commissions and discretionary bonuses. ePlus offers a full range of medical, financial and other benefits, including 401(k) eligibility, employee stock purchase program, vacation, sick time and personal leave.

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Applicant will be in an at‑will position. The Company reserves the right to modify base salary and other compensation at any time.