Technology Support Technician

General Responsibilities

Provide basic, ongoing, first-level, school‑base technical support to teachers and other staff in the use of technology. These technicians will comply with Department of Technology (Use the "Apply for this Job" box below). and directives for the work to be accomplished at their respective buildings. The position reports to and is evaluated by the Principal, with input and guidance from the Department of Technology.

• Serve as an advisor to school staff for general technical issues.
• Provide basic on‑going first‑line technical support to school staff and students.
• Troubleshoot and repair minor computer and peripheral equipment problems/issues.
• Manage accounts and reporting functions for select instructional applications.
• Support school users with network access issues and reset passwords as needed.
• Install and customize new computers with site‑based software/drivers; upgrade/update software as needed.
• Provide logistical support for new computers and peripherals (physical setup & placement).
• Perform school‑specific technical work for division‑level technology initiatives.
• Coordinate computer hardware repair records for the school.
• Document all work performed and submit requests for new services from the school in the DOT Service Desk application.
• Collaborate with staff on software purchases with regard to technical requirements and limitations.
• Verify technology purchases and provide logistical support for new deliveries on physical set‑up and placement.
• Maintain technology inventory records for the school.
• Serve as a technical liaison with division technical support staff, outside vendors, and as vendor contact on technical issues.
• Serve as site owner for school intranet and provide training and support for SharePoint and Student Portal.
• Prepare and support technology for online testing.
• Participate in ongoing technical support training as required by DOT and/or principal.
• Perform other technology‑related duties as assigned.

Good knowledge of troubleshooting and operation of computer hardware and common software applications such as Microsoft Office; thorough knowledge of methods and techniques used to maintain and repair computer equipment; ability to carry out maintenance plans and repair schedules for technical resources; knowledge of the ticket tracking application; excellent interpersonal and customer service skills; strong oral and written communication skills; ability to work with minimal supervision and organize workload.

• Required
  :
  High School Diploma or GED. Experience providing technical support on a variety of hardware, software, and operating systems. Industry‑relevant certifications preferred (e.g., Network+).
• Preferred
  :
  Associate degree.

Use of sensory skills to communicate and interact with others. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, and repetitive motion. Occasional standing, climbing, and crawling. Ability to lift up to 50 pounds frequently. Must meet required work schedules and occasionally be exposed to elements such as dirt, fumes, gases, unpleasant odors, hazards such as moving vehicles, electric current, moving mechanical parts, or loud noises.

Possession of a valid driver's license and reliable attendance.

Hourly rate range: $21.48–$31.34. Compensation based on job‑related creditable years of full‑time, verified work experience. Entry‑level rate paid at hire; adjusted upon verification of experience. Full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development, and membership in the Virginia Retirement System.