IT Service Manager

Main Purpose of the Role

Manage and Support information technology, computer network systems in the regional offices.

• Controlling and evaluating IT and electronic data operations
• Manage and Provide Helpdesk services on IT
• Implement, deploy and Support IT Facilities and Office relocations
• Managing IT Technicians & Helpdesk Staff
• IT technical Support for Daily Operations
• Vendor Negotiations for IT procurement
• Manage the IT infrastructure and communication network of the regional offices
• Coordination with HQ PCTEAM, Network, INFRA and Security team for upkeeping of IT Infrastructure
• Support and Coordination of all the IT facilities and User end points
• Manage and lead office relocations in IT perspective
• Manage and control the IT assets and Lead as an IT facility Manager
• Project Management on effective IT projects that involves IT infra and communications
• Managing Service Tickets and ensuring SLA is complied with
• Managing IT Technician & Help-Desk Staff and a Hands‑on IT technician
• Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems & Peripherals
• Support IT facilities and manage all end Points, coordinate all services and provide on‑time support to users.
• Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing, negotiations and contracting
• Manage technical support, desk technical services, help desk services via service Tickets and act as a hands‑on technician by providing fully‑fledged technical services to users around the region with effective SLA compliance
• Project Management on IT projects that involve IT infra and communications and act as a hands‑on technician

• BS in Computer Science, MIS or similar field
• 5-7 years’ Experience for managing Infra‑Structure & I.T. Systems
• Hands‑On technician experience to support IT services
• Proficient in EXCEL on data analysis and Microsoft Visio
• Knowledge of Network, communication, IT facility (Video conferencing) and Other IT facilities
• Leadership, Planning and Organizing Skills
• Service‑Minded and effective helped desk service management skills
• Identify problematic areas and implement strategic solutions on time
• Team Management and Mentorship Skills
• Fluent speaking in English & Good command of Communications