Systems Administrator

Requisition Number: 28071

Required Travel: 0 - 10%

Employment Type:

Full Time/Salaried/Exempt

Anticipated Salary Range: $53,144.00 - $60,000.00

Security Clearance:
Secret

Level of

Experience:

Entry Level

The Navy Integrated Training Environment (NITE) System Administrator I supports daily operations of the Global Service Desk (GSD) and provides frontline technical support for enterprise IT systems across multiple secure network environments. This role is responsible for troubleshooting user issues, managing account access, and ensuring system availability in support of mission‑critical training and operational activities.

The candidate works closely with internal teams, including network, cybersecurity, and engineering support, to resolve incidents, fulfill service requests, and maintain continuity of operations. The position operates in a fast‑paced, 24/7 environment and may require shift work, on‑call support, or participation in operational events.

• Monitor and manage ticket queues within Jira or equivalent ITSM tools to ensure timely response and resolution.
• Troubleshoot user issues related to access, hardware, software, and connectivity across multiple environments.
• Process account requests including creation, modification, and deactivation in accordance with security policies.
• Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams and track through completion.
• Perform workstation imaging, setup, and deployment to support user onboarding and system readiness.
• Document troubleshooting steps, resolutions, and procedures in knowledge base systems such as Confluence.
• Support patching, software installation, and system updates as directed.
• Coordinate with network, cybersecurity, and engineering teams to resolve cross‑functional issues.
• Maintain audit‑ready documentation for account management and system activities.
• Provide technical support during operational events and high‑tempo activities.
• Communicate effectively with users and stakeholders regarding issue status and resolution.
• Participate in 24/7 operational coverage, including shift work and on‑call rotations as required.

• 0 years experience with Bachelor’s degree in a related field; or
• High School Diploma (or equivalent) with 4 years of relevant experience.
• Experience with Windows operating systems and basic troubleshooting.
• Ability to follow technical procedures and standard operating instructions.
• Strong communication skills, both written and verbal.
• Must currently have and be able to maintain a Secret security clearance.
• Must obtain and maintain CompTIA Security+ certification within 90 days (if not already held).

• Experience working in a service desk or enterprise IT support environment.
• Familiarity with Jira or similar ITSM tools.
• Basic knowledge of Active Directory and account management processes.
• Experience supporting users in DoD or secure network environments.
• Familiarity with system imaging, workstation setup, or hardware deployment.
• Exposure to cybersecurity practices or compliance frameworks (e.g., STIGs).
• Experience with knowledge base tools such as Confluence.
• Ability to troubleshoot basic network connectivity issues.

• Ability to sit for extended periods while working at a computer workstation.
• Ability to use standard office equipment, including computers, phones, and peripherals.
• Ability to communicate effectively in person, via phone, and through written communication.
• Ability to occasionally lift and move equipment up to 25 pounds (e.g., laptops, monitors, or small hardware).
• Ability to move within office or operational environments to support user needs and equipment setup.

Anticipated salary range: $53,144.00 – $60,000.00. Additional compensation may be offered based on experience and qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status, or any other basis protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Additionally, you may call for assistance. Press #3 for HII Mission Technologies.