Systems Administrator

Position: Systems Administrator 1
Requisition Number: 28071

Required Travel: 0 - 10%

Employment Type:

Full Time/Salaried/Exempt

Anticipated Salary Range: $53,144.00 - $60,000.00

Security Clearance:
Secret  

Level of

Experience:

Entry Level

This opportunity resides with Global Security (GS). Mission Technologies' Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business.

As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination-not readiness in piece-parts.

For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems-from small watercraft to submarines, surface combatants and aircraft carriers-HII ensures a high state of readiness.

HII supports the Department of Energy's national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients' toughest nuclear and environmental challenges.

Leadership Mindset at HII - Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:

+ Know & Grow Your People - Commit to learning and supporting team success.

+ Build Relationships - Communicate openly, collaborate well, and build trust.

+ Take Ownership - Deliver on commitments and take pride in your work.

+ Customer First - Focus on the mission and those we serve.

+ Shape the Future - Bring ideas, curiosity, and continuous improvement.

+ Act with Urgency - Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Job Description

The Navy Integrated Training Environment (NITE) System Administrator I supports daily operations of the Global Service Desk (GSD) and provides frontline technical support for enterprise IT systems across multiple secure network environments. This role is responsible for troubleshooting user issues, managing account access, and ensuring system availability in support of mission-critical training and operational activities.

The candidate works closely with internal teams, including network, cybersecurity, and engineering support, to resolve incidents, fulfill service requests, and maintain continuity of operations. Responsibilities include account management, workstation support, system imaging, and ensuring compliance with established security policies and procedures.

This position operates in a fast-paced, 24/7 environment and may require shift work, on-call support, or participation in operational events.

Essential

Job Responsibilities

+ Monitor and manage ticket queues within Jira or equivalent ITSM tools to ensure timely response and resolution.

+ Troubleshoot user issues related to access, hardware, software, and connectivity across multiple environments.

+ Process account requests including creation, modification, and deactivation in accordance with security policies.

+ Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams and track through completion.

+ Perform workstation imaging, setup, and deployment to support user onboarding and system readiness.

+ Document troubleshooting steps, resolutions, and procedures in knowledge base systems such as Confluence.

+ Support patching, software installation, and system updates as directed.

+ Coordinate with network, cybersecurity, and engineering teams to resolve cross-functional issues.

+ Maintain audit-ready documentation for account management and system activities.

+ Provide technical support during operational events and high-tempo activities.

+ Communicate effectively with users and stakeholders regarding issue status and resolution.

+ Participate in 24/7 operational coverage, including shift work and on-call rotations as required.

Minimum Qualifications

+ 0 years experience with Bachelor's degree in a related field; or

+ High School Diploma (or equivalent) with 4 years of relevant experience.

+

Experience with Windows operating systems and basic troubleshooting.

+ Ability to follow technical procedures and standard operating instructions.

+ Strong communication skills, both written and verbal.

+ Must currently have and be able to maintain a Secret security clearance.

+ Must obtain and maintain CompTIA Security+ certification within 90 days (if not already held).

Preferred Requirements

+ Experience working in a service desk or enterprise IT support environment.

+ Familiarity with Jira or similar ITSM tools.

+ Basic knowledge of Active Directory and account management processes.

+ Experience supporting users in DoD or secure network environments.

+ Familiarity with system…