Senior Desktop Support Technician

More About the Role

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Leidos requires a Senior-level Desktop Support Technician for a government site in Virginia Beach, VA. The candidate will provide high-impact system administrative duties, support desk-side operations, troubleshoot, and repair IT devices, and grow into the role.

Government site in Virginia Beach, VA.

• Must be able to lift and carry 50 lbs. for up to 100 feet; lift 25 lbs. vertically using ladders.
• Work in confined spaces, raised floors or communications closets, noisy environments such as data centers and operations centers; stand or sit for 8 hours.
• Use basic hand tools (screwdrivers, wrenches) for rack mounting equipment.
• Have normal color vision, correctable vision to 20/20 or better, depth perception, and ability to read digital test equipment such as OTDR.
• Drive personal or corporate vehicle (valid state license required).

• Manage share drives and public folder permissions.
• Perform Logical Moves.
• Exchange account management.
• User account management.
• Power Shell scripting.
• Distribution and Security Group management.
• Maintain knowledge of Microsoft 365, Microsoft Operating Systems, Active Directory, and Power Shell.
• Knowledge of Blackberry/iPhone/Android mobility solutions.
• Properly troubleshoot and resolve user computer issues including hardware and software concerns.
• Assist junior technicians in resolving complex issues.
• Manage resolution of customer tickets according to Service Level Requirements (SLRs).
• Ensure customer requirements and guidelines are completed within the timeline set by the customer.
• Assist other teams in troubleshooting and resolving MFD/Printers and VoIP/VTC issues.
• Work directly with VIP and executive-level customers to provide premier computer support.
• Some travel required.

• U.S. citizen with DoD Secret Clearance.
• HS diploma with 4+ years of relevant experience; additional related education or certifications may substitute experience.
• Valid DoD 8570 IAT Level II:
  Security+ or higher certification.
• Demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS 10.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service skills.
• Excellent oral and written communication skills.

• Organized and detail-oriented.
• Strong leadership skills.
• Self-motivated and self-directing.
• Strong collaboration, prioritization, and adaptability; relationship building.
• Ability to manage and prioritize own work, and that of their team.
• Independent decision making.
• Analytical thinking; thinking out of the box.
• Effective communication with all organizational levels (SME to senior management).
• Ability to analyze problems at various levels.

$26.00 - $33.00 hourly rate.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.