Senior IT Administrator

To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions.

As a TAG Senior IT Administrator, you will lead the end-to-end technical strategy, security architecture, and operational oversight for Deployable Communications Kits (DCKs) used for secure, managed-attribution communications. In this role, you will own infrastructure design, standards, and compliance; guide procurement, imaging, isolation technologies, and lifecycle management; ensure help desk readiness and training delivery; and maintain audit-ready documentation aligned to USG requirements.

• An active SECRET clearance

• Define security baselines, hardening standards, and configuration templates (e.g., CIS Benchmarks, applicable NIST guidance such as SP 800-53/800-171, and media sanitization via 800-88) aligned to client requirements.
• Establish logging/telemetry, SIEM integration, and incident workflows for kit devices (e.g., endpoint detection & response, audit trails, secure update channels).
• Own end-to-end lifecycle governance (2–3 years): procurement standards, asset tagging/serialization, chain of custody, maintenance, patching cadence, and decommissioning/sanitization.
• Define SLAs, surge protocols (=2-hour response), escalation paths, and service reporting/dashboards.
• Coordinate with vendor partners and the client for requirements validation, risk acceptance, and change management.
• Oversee golden images, secure boot, firmware policies, certificate management, and update channels across laptops/tablets/routers/peripherals.
• Direct the training program for managed attribution usage, kit handling (Faraday bags, data blockers), and secure operating procedures; approve training content and job aids.
• Ensure help desk SOPs align with ITIL practices; maintain a tiered support model, runbooks, and knowledge base.
• Maintain documentation: SSPs, diagrams, SOPs, asset registers, inventory logs, incident records, and patch status for audits.
• Implement risk management processes, vulnerability management, and continuous improvement.

• 7–10+ years' experience in infrastructure/IT operations; 3+ years leading secure endpoint or field-kit programs.
• Certifications (requested): CISSP, CISM & ISSM (or equivalent DoD 8570/8140 management-level certifications).

• Experience supporting USG programs, managed attribution concepts, or deployable/expeditionary communications.
• Familiarity with STIGs/CIS controls, Zero Trust principles, and field logistics.