SVP - Technology

Overview

Job Title:

SVP - Technology
Job Type: Full-time

Location:

Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The SVP - Technology is responsible to the Executive Vice President, Chief Growth Officer for leading enterprise technology strategy and execution in support of member growth, digital expansion, operational scalability, and long term enterprise performance. Provides executive oversight of Information Systems, Application Technology, the Project Management Office, and Business Optimization. This position designs and executes the credit union’s multi year technology and digital roadmap, including system architecture, system development life cycle, platform integration, and strategic technology partner management.

Accountable for executive leadership that advances Chartway’s Strategic Plan, strengthens cross functional collaboration, and builds a high performing technology organization aligned to growth priorities.

Responsibilities and Accountabilities:

• Develop and implement a comprehensive enterprise technology strategy aligned with the credit union’s growth objectives and corporate strategic plan.
• Partner with executive peers to ensure technology capabilities accelerate retail, lending, marketing, and member experience strategies while reducing friction and time to market.
• Ensure credit union technology is secure, scalable, and capable of supporting our growth trajectory outlined in the Strategic Plan.
• Maintain current knowledge on industry trends and be viewed as the organizational expert.
• Identify, evaluate, and deploy emerging technologies that enhance member acquisition, deepen member engagement, improve operational efficiency, and create competitive differentiation.
• Provide executive oversight of major technology initiatives including capital planning, resource allocation, vendor negotiations, ROI evaluation, and measurable member and financial impact.
• Implement best practices for software development, project management, and technology operations.
• Prepare, implement, and manage the IT budget.
• Build, mentor, and lead a high-performing technology team, fostering a culture of innovation, collaboration, and continuous improvement.
• Ensure all IT professionals are maintaining their proficiencies through technical education and cross-training.
• Evaluate and manage relationships with technology partners, ensuring alignment with business needs and objectives.
• Communicate complex technology concepts effectively to all levels in the organization.
• Ensure compliance to all regulatory requirements.
• Design and establish benchmarks that measure the impact and effectiveness of Information Technology on Chartway’s overall performance.
• Own the IT area’s impact on member satisfaction and enterprise NPS scores.
• Lead enterprise AI and intelligent automation initiatives that enhance personalization, improve efficiency, strengthen decision making, and align with Chartway’s values, risk appetite, and cultural commitments.
• Provide project management guidance and oversight to ensure successful implementation and achievement of project objectives.

Knowledge, Skills and Abilities:

• Extensive knowledge of IT infrastructure fundamentals including data networking, telephony, virtualization, storage, Active Directory, and cloud computing options.
• Extensive knowledge of Software Development Life Cycle and the ability to implement best practices around application development.
• Demonstrated expertise in software/platform implementations.
• Proficient in analyzing business needs, identifying opportunities for improvement and/or efficiency, developing innovative solutions, and implementation/tracking of the solution.
• Demonstrated ability to lead cross functional collaboration with Information Security, Risk, Finance, Retail, Lending, and Marketing to…