Payroll Implementation Specialist

This is a hybrid position located at our Virginia Beach, VA office.

• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Retrieve corporate documents or case records.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support.
• Performs other duties as assigned to support overall departmental and Asure client needs.
• Deliver results on time.
• Ensure client product and Asure procedure adoption.
• Provide status reports and overall project updates to the project team.

• Bachelor’s Degree preferred or equivalent experience.
• 3+ years of proven professional consulting experience in implementing HCM software systems.
• 3+ years as an expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
• 3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems.
• 3+ years proven project organization and presentation skills.
• Passion for customer service and overall customer success.
• Excellent verbal and written communication skills.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training.
• Ability to teach adult learners new technologies and processes.
• Proficient in Microsoft Office applications and other software applications and tools is required.
• Willingness to learn and take ownership on projects.
• Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
• Ability to travel from time to time (limited travel)

The base salary range for this position is $65,000 - $85,000 based on relevant experience, skills, and industry knowledge.

• Medical, Dental, Vision, HSA, FSA
  - All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

We are an equal opportunity employer.