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Senior Customer Insights Analyst
Job in
Virginia Beach, Virginia, 23453, USA
Listed on 2026-06-19
Listing for:
Bright Horizons Family Solutions LLC
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
Data Analyst, Data Science Manager, Digital Marketing -
Business
Data Analyst
Job Description & How to Apply Below
Supporting the Customer Experience survey strategy, the full-time remote Senior Customer Insights Analyst will manage survey development, analyze data for actionable insights, and collaborate with stakeholders to enhance customer understanding across services.
Key responsibilities- Supports research development and the end-to-end survey process
- Collaborates with stakeholders to design projects and communicate insights through dashboards and reporting
- Monitors survey performance and provides feedback for optimization
- Bachelor's Degree
- 3 years of experience in survey development and analysis
- Experience with the Qualtrics CX Platform for survey programming and dashboard design
- Strong analytical skills with proficiency in Excel for data transformations
- Ability to manage multiple projects in a fast-paced environment
Position Requirements
10+ Years
work experience
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